Transform Government Operations
with Human-in-the-Loop AI Solutions
Agencies are drowning. FOIA backlogs hit 267K last year. The VA has veterans waiting 131 days for disability decisions. SSA callers sit on hold for 40 minutes — if they don't hang up first. Meanwhile, continuing resolutions and hiring freezes mean you're trying to do more with fewer GS staff every fiscal year. Practical builds AI that handles the grunt work — searching archives, flagging exemptions, drafting decisions, answering routine calls — so your people can focus on the cases that actually require human judgment. Every action is logged, every decision is auditable, and a human is always in the loop.
* We propose our solution free of charge, with no hidden fees or commitments.
Key Use Cases
These are the workflows that consume the most staff hours, generate the most Congressional inquiries, and have the longest backlogs across federal, state, and local government. Each one follows the same pattern: massive document volume, complex regulatory requirements, and not enough people to get through the queue. That is exactly where AI with human oversight makes the biggest difference.
FOIA Request Processing
Agencies received over 1.5 million FOIA requests in FY2024, and the government-wide backlog sits at 267,000 cases. Every single request means someone has to search across SharePoint, shared drives, email archives, and legacy systems, then review every responsive page for b(6) PII, b(5) deliberative process, and b(7) law enforcement exemptions, manually redact what needs redacting, and draft a response letter — all while the 20-business-day statutory clock is ticking. Our AI handles the search, flags the exemptions, applies redactions, and drafts the response for human review, cutting a 45-minute request down to 12 minutes.
VA Disability Claims Review
The VA processed 2.5 million disability claims in FY2024, and veterans are still waiting an average of 131 days for a decision. A Veterans Service Representative (VSR) has to read through hundreds of pages of medical records, C&P exam reports, and service treatment records, then map each diagnosis to the correct section of 38 CFR Part 4 — the rating schedule — and draft a decision letter citing the specific evidence. Our AI ingests the full claims file, extracts the relevant medical findings, maps them to rating criteria, flags inconsistencies, and produces a draft decision for the VSR to review. That saves $2.7M annually per regional office and gets veterans their answers faster.
AI Call Center for Social Security
The Social Security Administration (SSA) handled 68 million calls in FY2025. Average wait time: 40 minutes. Abandoned calls: 21.3 million — that is 21.3 million people who needed help and gave up. Most of those calls are straightforward: "When is my next payment?" "Can I update my address?" "What's my benefit amount?" A human-like AI voice agent handles those routine inquiries around the clock, verifies the caller's identity, pulls up their record, and resolves the issue in under two minutes. Seventy percent of calls never need a human agent. The ones that do get routed to a real person with full context already on screen.
A mid-size DA's office accumulates over 41,000 hours of body-worn camera footage every year. Right now, a paralegal or ADA has to sit and watch each video in near real-time to find the relevant moments — a use-of-force incident, a Miranda warning, a witness statement. Our AI transcribes all speech, detects key events like traffic stops and use-of-force incidents, and generates a searchable, time-stamped timeline. What used to take 45 minutes of manual review per video now takes 8 minutes, and attorneys can search across the entire evidence library by keyword.
311 / Citizen Services
NYC 311 handled 38.2 million contacts in FY2024, and call volumes are up 24% year over year — but city budgets are not. Most of those calls are the same handful of requests: report a pothole, check a permit status, file a noise complaint, ask about trash pickup schedules. An AI voice agent takes those calls around the clock, gathers the details, files the service request in the city's work order system, and gives the caller a tracking number. It auto-resolves 65% of calls and saves $1.3M annually per city, freeing up human operators for the situations that genuinely need a person.
Government-Grade Security & Compliance
Built to meet the Federal Risk and Authorization Management Program (federal cloud security) baseline so your ATO process does not stall on our account.
Aligned to Federal Information Security Modernization Act (federal information security) controls — the same framework your ISSO already uses for continuous monitoring and annual assessments.
Independent audit of our security controls, availability, and confidentiality practices — the report your procurement office asks for before they sign anything.
If your data cannot leave the agency network — and for many agencies it cannot — we deploy on-premise behind your firewall, inside your enclave, on your hardware.
Permissions map to your organizational hierarchy — GS-9 analysts see different things than division chiefs, and contractors see only what their task order authorizes. Integrates with PIV/CAC and your existing identity provider.
Every AI recommendation, every human decision, every override — timestamped and logged. When the IG comes knocking or Congress sends an inquiry, the record is already there.
How We Work
We know government procurement moves slowly — but implementation does not have to. Here is how we get from initial assessment to measurable backlog reduction, typically in weeks rather than the multi-year timelines most agencies are used to.
Discovery & On-Site Assessment
We come on-site and shadow the people doing the actual work — FOIA analysts, claims processors, call center staff. We map out the workflow end-to-end, identify the bottlenecks, and figure out where AI will make the biggest dent. This assessment is free, no strings attached, because we need to understand your operation before we can tell you honestly whether we can help.
Approval & Development
Once your leadership signs off on the approach, we build. The AI gets trained on your agency's actual forms, regulatory language, and decision criteria — not generic government data. If you are processing VA claims, the model learns 38 CFR Part 4. If you are handling FOIA, it learns your agency's specific exemption patterns and response templates.
Integration & Testing
We integrate via API into your existing systems — no rip-and-replace. Then we run the AI against a controlled set of real cases and compare its output to human decisions. Your ISSO and security team validate that everything meets federal cloud security and federal information security requirements before we go anywhere near production data.
Go Live & Continuous Improvement
The system goes live and starts processing cases alongside your staff. Every decision is logged for audit. The AI improves its accuracy with each case it handles, and you get a live dashboard showing exactly how many cases are cleared, how much time is saved, and where the remaining backlog stands. No black boxes.
Your Backlog Is Not Going to Clear Itself
Every fiscal year the backlog grows, the IG flags the same findings, and the budget request for more FTEs gets cut. We have seen this pattern at agencies across the federal government. The math is straightforward: 73% faster processing, 26 FTEs worth of capacity freed up per use case, $2.7M saved annually per office — with the full audit trail your oversight bodies require.