Transform Telecom Operations
with Human-in-the-Loop AI Solutions

Your agents spend half their day on calls that don't need a human — balance checks, plan changes, outage ETAs, payment arrangements. That's $6.70-$8.25 per contact, hundreds of millions of times a year. Our voice AI handles these end-to-end: pulls the account in your BSS, resolves the issue, and only escalates when it actually needs a person. 70% auto-resolution rate, $8.2M in annual savings for a mid-tier carrier, and your best agents finally get freed up for the retention calls that actually move NPS.

Your NOC gets 47 alarms in five minutes when a core router goes down — and half of them are downstream symptoms, not the root cause. Your team wastes 15 minutes per ticket just figuring out which alarms are duplicates and which site is actually the problem, while the SLA clock is running and 12,000 subscribers are without service. Our AI correlates alarms across your entire network topology in real time, suppresses duplicates, pinpoints root cause, assigns severity, and routes to the right team. Triage drops from 15 minutes to 3, saving $2.2M/year and keeping you on the right side of SLA penalty clauses.

You know leakage is happening — every carrier loses 2-5% of revenue through unbilled CDRs, misapplied rate plans, interconnect settlement errors, and plain old reconciliation gaps between the switch and the billing system. The problem is your revenue assurance team finds it quarterly, not daily. Our AI runs continuous validation across CDR feeds, billing, and interconnect settlement systems, flagging anomalies the same day they appear. For a $2B carrier, that's $20M+ in recovered revenue and 80% less time your analysts spend chasing spreadsheets.

Every truck roll costs you $500+ and 20-40% come back "no fault found" — the tech drives out, the CPE reboots itself on the way, and you just lit $500 on fire. Our AI runs remote diagnostics before anyone gets in a van: checks signal levels, pushes firmware, resets DNS configs, and walks the customer through it over voice if needed. Result: 90,000 unnecessary dispatches eliminated, $45M back in your budget annually, and your field techs actually working real problems instead of chasing ghosts.

You've got hundreds of interconnect agreements with IXCs and CLECs, tower lease amendments piling up, and vendor MSAs with auto-renewal clauses that nobody is tracking until it's too late. Our AI parses every contract — extracts rates, SLA thresholds, CPI escalation triggers, opt-out windows — and keeps a live dashboard of what's coming due. It reconciles invoices against contracted terms automatically and flags SLA breaches with the evidence packet ready to send. That's $1.6M in analyst labor saved and no more six-figure surprises from missed renewal deadlines.