Transform Insurance Workflows
with Human-in-the-Loop AI Solutions

Your adjusters are spending 20-30 minutes per claim just re-keying FNOL data into the claims system. A policyholder reports a loss, attaches photos and a police report, and someone on your team manually enters all of it into Guidewire or Duck Creek field by field. We extract every detail from the FNOL submission, validate coverage against the policy, run initial reserve estimates, and flag SIU indicators -- so your adjusters focus on investigation and settlement, not data entry. Straight-through processing handles 65% of low-complexity claims end-to-end.

A broker sends in an ACORD 125 with five years of loss runs, three SOVs, and a supplemental application -- and your underwriter spends 30-60 minutes manually keying that into the underwriting workbench. Meanwhile, 40% of submissions get declined anyway because they're outside appetite. We parse every ACORD form field, extract and normalize loss run data, score the submission against your underwriting guidelines, and surface only the accounts that fit your book. Your underwriters spend their time on pricing and negotiation, not data entry and triage.

Renewal season hits and your team is drowning in 47-page policy documents, comparing endorsement schedules line by line, checking whether sub-limits changed, verifying that the dec page matches the quote. One missed exclusion change costs you a coverage dispute down the line. We ingest the full policy package, extract every endorsement, exclusion, and coverage term, compare it against the prior year or the broker's requested terms, and flag every material change. Your policy analysts review a clean summary instead of reading 50 pages of ISO forms.

Most of your inbound call volume is the same 15 questions -- claim status updates, ID card requests, payment due dates, coverage verification letters, address changes. Your CSRs are handling routine requests that don't need a human. We deploy voice AI that resolves these tier-1 calls end-to-end, pulls up the policyholder's coverage and claims history in real time, and seamlessly escalates to a live agent the moment something requires actual judgment -- a complex claim, a coverage dispute, a cancellation save. Your hold times drop, your CSAT goes up, and your experienced staff handles the calls that actually matter.

Claims leakage from undetected fraud costs the average carrier 5-10% of incurred losses. Your SIU team is overwhelmed with referrals, most of which are false positives, while genuinely suspicious claims slip through because the red flags were buried in adjuster notes nobody had time to read. We score every claim against 40+ fraud indicators in real time -- prior claim patterns, provider network anomalies, photo metadata inconsistencies, claimant relationship mapping -- and surface only the cases that warrant a full SIU investigation. Your investigators focus on confirmed high-risk referrals instead of chasing noise.